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How soon will my web space be set up? |
| Your
web space will be set up within 24 hours, and usually much
sooner. Once the setup is complete you will receive a User
ID and password to allow you to upload your web site. Please
note that if you have registered a new domain name you will
not be able to access your web site until it is fully activated.
Also if you are transferring a domain name to us there will
be a delay before your domain name can point to your web site.
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I already have a domain name registered
with someone else. How can I use it with my web space? |
| Your
domain name will need to be set up on our servers so that
it can point to your web space. This means transferring it
from your current host to us. We charge a small setup fee
for transfers, but once your domain name is transferred you
will have the benefit of 10 free POP3 email addresses and
email support. Please contact us
for further information on how to transfer.
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How can I access my web space? |
| You
access your web space using FTP. This can be used from the
command line or using an FTP program. Information will be
provided to you by email when your web space has been set
up.
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What FTP client programs can I use? |
| You
can use almost any FTP client. If you don't already have one
you could try one of the following:
- WS-FTP
Lite Edition
- CuteFTP
These
are not free but you may be able to download a demo version
to allow you to evaluate them. As an alternative it is possible
to use Internet Explorer.
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Can I upload using Internet Explorer? |
| Yes
you can. To enable this option:
- Go
to the Tools Menu and select Internet Options.
- Click
the Advanced tab.
- Select
the Enable folder view for FTP sites checkbox and click
OK.
To access
your site enter the path into the address bar and enter your
username and password when prompted. You will be presented
with an explorer view of your webspace which you can simply
drag and drop files into and out of.
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Why do I only see a directory listing
when I view my site? |
| When
you type in a domain name in the address bar of your browser,
the server will try to return the default page for the website.
If no default page is found it will return a directory listing
instead. To stop this happening a default page must exist
in the root directory of your site. The default page can have
any of the following names: index.htm, index.html, index.shtml,
default.aspx, default.htm, default.html.
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How can I send email from a form on my
website? |
| You
can use the mailto.asp script that is located in your web
space. You will find a mailtoreadme.txt in the same area which
explains how to use the script. Please note, this script is
provided free of charge. We do not provide support nor take
any responsibility for this script.
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Can I use Active Server Pages? |
| Yes.
Microsoft Active Server Pages allow you to use VBScript and
Javascript to create dynamic web pages.
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How can I learn about Active Server Pages? |
| The
following sites have information, tutorials and script examples:
www.15seconds.com
www.asp101.com
www.4guysfromrolla.com
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Do I need FrontPage Extensions if
I've created my web site with FrontPage? |
| Not
necessarily. You only need FrontPage Extensions if you've
used them in the creation of your web site. In this case your
site must be published using FrontPage and the extensions
must be set up for your web site on our server. If you have
not used extensions in your web site, you can publish it using
FTP.
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Can I use CGI scripts on my web space? |
| Yes.
A CGI-bin directory is provided in your web space that you
can use for CGI scripts.
A good
place to look for CGI scripts, including many free scripts
is Matt Wright's
Script Archive.
Please
Note: It is only possible to use CGI scripts with a .pl extension.
Also the server uses NT 4.0 and not all CGI scripts that are
designed for Unix will work with NT, although most are compatible
with both NT and Unix. In particular, NT does not have the
equivalent of the Unix Sendmail program so to send email from
within your web pages we have provided an asp script.
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| What
is Data Transfer and how does it affect to me? |
| Data
transfer is the amount of data downloaded from your web site,
often referred to as bandwidth. For example, if your web site
is 1mb and ten visitors browse the whole site each day, your
total data transfer used that day would be 10mb. In practice
visitors rarely download a complete site, just visiting certain
pages.
You are
given a monthly data transfer allowance when you purchase
your web space. If you exceed this limit we charge 3 UK pence
plus VAT per mb transferred. This will be charged at the end
of each month and you have 14 days to pay in full. Failure
to pay may result in the suspension of your web site.
If you
find you are going over your data transfer limit you can either
speak to us to upgrade or try and keep images, etc down in
size by using file compression.
We monitor
all web sites and will let you know if your data transfer
usage is likely to exceed your limit.
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Why do you charge for web space? |
| The
webspace we provide is based on fast servers with many fewer
accounts per server.
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Can you design my web site for me? |
| Yes,
we design and create web sites. Please see our Web Services Page or contact
us with details if you wish us to quote.
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How can I get support for my web space? |
| Support
is provided by email. Send an email to support@zylem.com and
don't forget to quote your web space user ID.
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| What
is .NET? |
| The
Microsoft® .NET Framework is an important new component
of the Microsoft Windows® family of operating systems.
It helps software developers and systems administrators more
easily build and maintain systems. We have installed version
1.1 of the .NET Framework. (http://www.microsoft.com/net/basics/framework.asp)
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| What
is PHP? |
PHP
is a widely-used general-purpose scripting language that is
especially suited for Web development and can be embedded
into HTML. We have version 4.3.1 installed. If you are new
to PHP and want to get some idea of how it works, try http://www.php.net
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